Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4341518
Complaint Overview
Complaint ID: 4341518
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: XXXXX
Date Received: 2021-04-30T12:00:00-05:00
Date Sent to Company: 2021-05-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I ordered a generator from Amazon using Amazon Synchrony Bank. The merchant was unable to deliver the item. I filed a dispute for non receipt of merchandise. Amazon advised me that Synchrony Bank is a separate entity from the store. I filed a dispute with the Synchrony bank on XX/XX/XXXX. They still have not given me a temporary credit while investigating the dispute. I called them and they advised that the balance will remain there while they investigate and that I am not responsible for the dollar amount. The only problem is that it is accumulating interest charges and my dispute is approaching the 60 day mark. I just want credit for non receipt of merchandise in the amount of XXXX Please see below : ORDER PLACED XX/XX/XXXX TOTAL {$1100.00} SHIP TO XXXX XXXX ORDER # XXXX View order details View invoice Undeliverable Track your package for details XXXX XXXX Dual Fuel ( Gas and Propane ) Portable Generator with Electric Start - 12000 Peak Watts & 9500 Rated Watts - CARB Compliant - Transfer Switch Ready
Frequently Asked Questions
What is Complaint #4341518 about?
Complaint #4341518 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-04-30T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.