Checking or savings account -- Closing an account -- Complaint #4337556
Complaint Overview
Complaint ID: 4337556
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: California
ZIP Code: 93117
Date Received: 2021-04-29T12:00:00-05:00
Date Sent to Company: 2021-04-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Today, XX/XX/2021, I just received an email from Bank of America says that my balance is below {$25.00}, which is odd. Because I know I have more than {$25.00} in my bank account. After I logged into my account, I saw {$880000.00} hold there in both of my accounts, so I called BOA ( XXXX ), and their customer representative said my accounts have been closed, checking and saving accounts but i can still use my credit card, and she can't give me a reason because " they have rights to do so ''. No email, no text messages or phone calls, they just closed my account without informing me, and if i didn't call, I wont know that my account has been closed. And she said I will receive a cashier 's check within 7-10 days. But then I found that my credit card account has been cancelled as well, I made another call ( XXXX ), this time another customer representative said that I won't receive anything until the investigation is over, I then asked what investigation and she refused to tell me.
Frequently Asked Questions
What is Complaint #4337556 about?
Complaint #4337556 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-04-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.