Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #4334358
Complaint Overview
Complaint ID: 4334358
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: Wisconsin
ZIP Code: 549XX
Date Received: 2021-04-28T12:00:00-05:00
Date Sent to Company: 2021-04-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My XXXX year old son received a physical prepaid card with his name on it unsolicited through a third party from NetSpend. The card could have been stolen through the mail and activated by someone else. Why would a company be able to provide a debit card to someone without them requesting it. The telephone system is very shady and difficult to get to speak with a live agent, who then tells you that they don't have any information supposedly ...
Frequently Asked Questions
What is Complaint #4334358 about?
Complaint #4334358 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2021-04-28T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.