Debt collection -- False statements or representation -- Complaint #20890267
Consumer Claims Auto Debt Collector Tried to Illegally Collect Wrong Amount
Complaint Overview
Complaint ID: 20890267
Company: Consumer Portfolio Services, INC.
Product: Debt collection
Sub-Product: Auto debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Pennsylvania
ZIP Code: 19018
Date Received: 2026-04-02T12:00:00-05:00
Date Sent to Company: 2026-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Risk Assessment
Risk Level: medium
The company may have violated debt collection laws by misrepresenting the amount owed, potentially leading to fines or penalties if found to be a pattern of misconduct.
Consumer Sentiment: negative
Topics: Debt collection, Auto debt, False statements
AI Analysis
CFPB complaint 20890267 was filed against Consumer Portfolio Services, Inc. regarding Debt collection (Auto debt), specifically about "False statements or representation". A consumer filed a complaint against Consumer Portfolio Services, Inc. for attempting to collect the wrong amount of auto debt, alleging false statements were made. The complaint was received on April 2, 2026 from Pennsylvania. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review all debt collection notices and compare them to their original loan agreements to ensure accuracy.
Legal Context & Consumer Protection Laws
This complaint touches on the Fair Debt Collection Practices Act (FDCPA), which prohibits deceptive or misleading practices by debt collectors.
Regulatory Insight
Regulators will likely examine whether Consumer Portfolio Services, Inc. has adequate internal controls to prevent and detect errors in debt calculations and communications.
Resolution Likelihood
mixed
State-Specific Consumer Protections
In Pennsylvania, consumers are protected by state laws mirroring federal debt collection regulations, and this complaint will be evaluated under those standards.
Industry Comparison
This issue is common in the auto debt sector, where complex loan terms can sometimes lead to collection errors.
Related Issues
Frequently Asked Questions
What is CFPB complaint 20890267 about?
CFPB complaint 20890267 involves Debt collection (Auto debt). The consumer reported an issue with "False statements or representation", specifically "Attempted to collect wrong amount". This complaint was filed against Consumer Portfolio Services, Inc. on April 2, 2026.
Which company is complaint 20890267 filed against?
Complaint 20890267 was filed against Consumer Portfolio Services, Inc.. You can view all complaints against this company on their profile page at /company/consumer-portfolio-services-inc.
What was the company's response to complaint 20890267?
Consumer Portfolio Services, Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 20890267 filed?
Complaint 20890267 was received by the CFPB on April 2, 2026. It was sent to Consumer Portfolio Services, Inc. on April 2, 2026.
What state was complaint 20890267 filed from?
Complaint 20890267 was filed from Pennsylvania. You can view all complaints from this state at /state/PA.
Was the consumer satisfied with the resolution of complaint 20890267?
Dispute information is not available for complaint 20890267.
What product category is complaint 20890267 about?
Complaint 20890267 is categorized under "Debt collection", specifically "Auto debt". This is one of the product categories tracked by the CFPB.
How was complaint 20890267 submitted?
Complaint 20890267 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 20890267?
This complaint touches on the Fair Debt Collection Practices Act (FDCPA), which prohibits deceptive or misleading practices by debt collectors. This relates to a Debt collection complaint against Consumer Portfolio Services, Inc. involving "False statements or representation".
How likely is complaint 20890267 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 20890267?
This complaint is rated as medium risk. The company may have violated debt collection laws by misrepresenting the amount owed, potentially leading to fines or penalties if found to be a pattern of misconduct.
What regulatory actions apply to complaint 20890267?
Regulators will likely examine whether Consumer Portfolio Services, Inc. has adequate internal controls to prevent and detect errors in debt calculations and communications. The CFPB tracks complaints like this one to identify patterns of misconduct across the Debt collection industry.
What should the consumer do about complaint 20890267?
Consumers should carefully review all debt collection notices and compare them to their original loan agreements to ensure accuracy.
Are there state-specific protections for complaint 20890267?
In Pennsylvania, consumers are protected by state laws mirroring federal debt collection regulations, and this complaint will be evaluated under those standards. This complaint was filed from Pennsylvania.
How does complaint 20890267 compare to industry norms?
This issue is common in the auto debt sector, where complex loan terms can sometimes lead to collection errors.
What specific documentation should a consumer gather if they believe they are being asked to pay the wrong amount of auto debt?
Consumers should gather their original loan agreement, all payment records, and any correspondence received from the debt collector, including the notice that states the incorrect amount.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.