Debt collection -- False statements or representation -- Complaint #20836944
Debt Collector Accused of Deception and Overcharging on Payday Loans
Complaint Overview
Complaint ID: 20836944
Company: Lockhart, Morris & Montgomery INC.
Product: Debt collection
Sub-Product: Payday loan debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Missouri
ZIP Code: 64110
Date Received: 2026-04-01T12:00:00-05:00
Date Sent to Company: 2026-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: high
The company's alleged false statements and attempts to collect incorrect debt amounts indicate a high risk of deceptive practices and potential violations of consumer protection laws.
Consumer Sentiment: negative
Topics: debt collection, payday loans, false statements, wrong amount
AI Analysis
CFPB complaint 20836944 was filed against Lockhart, Morris & Montgomery Inc. regarding Debt collection (Payday loan debt), specifically about "False statements or representation". A consumer filed a complaint against Lockhart, Morris & Montgomery Inc. for allegedly making false statements and attempting to collect the wrong amount of payday loan debt. The complaint was received on April 1, 2026 from Missouri. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review all debt collection communications, verify the accuracy of the amounts claimed, and document any instances of false statements or misrepresentations.
Legal Context & Consumer Protection Laws
This case may involve violations of the Fair Debt Collection Practices Act (FDCPA), which prohibits deceptive, unfair, and abusive debt collection practices.
Regulatory Insight
Regulators are likely to scrutinize debt collectors who engage in misrepresentation or attempt to collect amounts not owed, as these actions undermine consumer trust and financial well-being.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Missouri, consumers are protected by state laws that may offer additional remedies for deceptive debt collection practices.
Industry Comparison
This complaint is typical of issues seen across the debt collection industry, particularly with payday loan debt, where aggressive tactics and potential inaccuracies can arise.
Related Issues
Frequently Asked Questions
What is CFPB complaint 20836944 about?
CFPB complaint 20836944 involves Debt collection (Payday loan debt). The consumer reported an issue with "False statements or representation", specifically "Attempted to collect wrong amount". This complaint was filed against Lockhart, Morris & Montgomery Inc. on April 1, 2026.
Which company is complaint 20836944 filed against?
Complaint 20836944 was filed against Lockhart, Morris & Montgomery Inc.. You can view all complaints against this company on their profile page at /company/lockhart-morris-montgomery-inc.
What was the company's response to complaint 20836944?
Lockhart, Morris & Montgomery Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 20836944 filed?
Complaint 20836944 was received by the CFPB on April 1, 2026. It was sent to Lockhart, Morris & Montgomery Inc. on April 1, 2026.
What state was complaint 20836944 filed from?
Complaint 20836944 was filed from Missouri. You can view all complaints from this state at /state/MO.
Was the consumer satisfied with the resolution of complaint 20836944?
Dispute information is not available for complaint 20836944.
What product category is complaint 20836944 about?
Complaint 20836944 is categorized under "Debt collection", specifically "Payday loan debt". This is one of the product categories tracked by the CFPB.
How was complaint 20836944 submitted?
Complaint 20836944 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 20836944?
This case may involve violations of the Fair Debt Collection Practices Act (FDCPA), which prohibits deceptive, unfair, and abusive debt collection practices. This relates to a Debt collection complaint against Lockhart, Morris & Montgomery Inc. involving "False statements or representation".
How likely is complaint 20836944 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 20836944?
This complaint is rated as high risk. The company's alleged false statements and attempts to collect incorrect debt amounts indicate a high risk of deceptive practices and potential violations of consumer protection laws.
What regulatory actions apply to complaint 20836944?
Regulators are likely to scrutinize debt collectors who engage in misrepresentation or attempt to collect amounts not owed, as these actions undermine consumer trust and financial well-being. The CFPB tracks complaints like this one to identify patterns of misconduct across the Debt collection industry.
What should the consumer do about complaint 20836944?
Consumers should carefully review all debt collection communications, verify the accuracy of the amounts claimed, and document any instances of false statements or misrepresentations.
Are there state-specific protections for complaint 20836944?
In Missouri, consumers are protected by state laws that may offer additional remedies for deceptive debt collection practices. This complaint was filed from Missouri.
How does complaint 20836944 compare to industry norms?
This complaint is typical of issues seen across the debt collection industry, particularly with payday loan debt, where aggressive tactics and potential inaccuracies can arise.
What specific false statements were made by Lockhart, Morris & Montgomery Inc. regarding the payday loan debt?
The complaint does not specify the exact false statements, but they likely involved misrepresenting the debt's validity, amount, or the collector's authority.
What steps can a consumer take if they believe a debt collector is attempting to collect the wrong amount?
Consumers should dispute the debt in writing, request validation of the debt, and provide any evidence they have to support their claim that the amount is incorrect.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.