Credit card -- Fees or interest -- Complaint #20491954
Complaint Overview
Complaint ID: 20491954
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Tennessee
ZIP Code: 37042
Date Received: 2026-03-22T12:00:00-05:00
Date Sent to Company: 2026-03-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I paid off my credit card before the due date and they still charged me interest. It was at XXXX balance prior to the new cycle!
Frequently Asked Questions
What is Complaint #20491954 about?
Complaint #20491954 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2026-03-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.