Checking or savings account -- Managing an account -- Complaint #20284158
Complaint Overview
Complaint ID: 20284158
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Virginia
ZIP Code: 23505
Date Received: 2026-03-15T12:00:00-05:00
Date Sent to Company: 2026-03-15T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint regarding Bank of Americas failure to provide my required Form XXXX tax document for the most recent tax year XXXX I have made multiple attempts to obtain this document through Bank of Americas customer service channels without success. I contacted Bank of America customer support multiple times by phone but was repeatedly told that my identity could not be verified, and the representatives were unable to assist me. I visited a Bank of America financial center in person and spoke with a representative who confirmed my request and told me that the XXXX would be mailed to my address within XXXX business days. It has now been more than two weeks, and the document has still not been received. This situation is preventing me from properly completing my tax filing. As a financial institution, Bank of America is required to provide Form XXXX to customers when applicable. I am requesting the following resolution : Immediate access to my XXXX tax document for the tax year 2025. Bank of Americas inability to verify my identity over the phone combined with the failure to deliver the document after an in-person request has left me with no reasonable way to obtain a required tax document.
Frequently Asked Questions
What is Complaint #20284158 about?
Complaint #20284158 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-03-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.