Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #20221433
Complaint Overview
Complaint ID: 20221433
Company: Synchrony Financial
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Michigan
ZIP Code: 48135
Date Received: 2026-03-12T12:00:00-05:00
Date Sent to Company: 2026-03-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have had my account hacked I am trying to get it situated where it is no longer hacked I have been dealing with this for quite some time now it's very frustrating especially when I've contacted the company and the company still says that it's my fault or that I'm the one that committed fraud when I have a fraud identity theft freeze on my credit report but every time I see transactions and my emails or anything like that. I have disputed many transactions and they continue to say that it was me who let somebody use my account to use my card or to use the XXXX but all the transactions are used with an XXXX that I've never even had I don't have an XXXX.
Frequently Asked Questions
What is Complaint #20221433 about?
Complaint #20221433 was filed against Synchrony Financial regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2026-03-12T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.