Credit card -- Fees or interest -- Complaint #20056559
Complaint Overview
Complaint ID: 20056559
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: California
ZIP Code: 95608
Date Received: 2026-03-06T12:00:00-05:00
Date Sent to Company: 2026-03-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested that the company review my account and remove the late fees that were assessed after the purchase balance had already been paid in full. The original purchase on the account was {$520.00}, which I paid off during the first billing cycle through two payments. One of the payments was recorded as being one day late, according to the associate on the phone, and a late fee was applied. Despite the balance being fully paid, the company continued to add additional late an interest fees to the account. I closed the account during that call but they continue to charge fees.
Frequently Asked Questions
What is Complaint #20056559 about?
Complaint #20056559 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2026-03-06T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.