Checking or savings account -- Managing an account -- Complaint #19983799
Complaint Overview
Complaint ID: 19983799
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Problem accessing account
ZIP Code: XXXXX
Date Received: 2026-03-04T12:00:00-05:00
Date Sent to Company: 2026-03-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, I have been a customer of Citibank and having this account for more thanXX/XX/XXXX years, from the time I used to live in the US. Since I moved outside the country, it is impossible to transact, make wire transfers or access the funds on the account. I have the debit card data, the account number data, SSN, password, pin and security word, I pass all these security questions, but then they say that they need to call me. Since I am outside the US, the call does not go through, and although they accept that the call is not going through from their side, they locked me out of the account. They said they will send letter in about XX/XX/XXXX days with instructions. The issue is that I need to access my fund due to emergency reasons and I cant. I did call and requested to speak to a supervisor to understand what is the issue, why when I pass all the other security questions and pins and passwords, how they do not grant me access to the funds. And on tops of that why they cant make the call since I give them the right information. Totally abusive and arbitrary attitude, that goes beyond security ( since I can verify in every possible way the security questions ). I expect them to rectify the issue and compensate me for all the lost time (XX/XX/XXXX on the phone ) and for the issues and inconveniences they created for me. Many thanks in advance
Frequently Asked Questions
What is Complaint #19983799 about?
Complaint #19983799 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-03-04T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.