Credit card -- Problem with a purchase shown on your statement -- Complaint #19896158
Goldman Sachs Bank USA Accused of Incorrect Credit Card Charges
Complaint Overview
Complaint ID: 19896158
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 91405
Date Received: 2026-02-28T12:00:00-05:00
Date Sent to Company: 2026-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The risk is medium because incorrect charges can lead to consumer disputes, potential financial harm, and damage to the bank's reputation if not resolved promptly and accurately.
Consumer Sentiment: negative
Topics: credit card fraud, billing disputes, unauthorized charges
AI Analysis
CFPB complaint 19896158 was filed against GOLDMAN SACHS BANK USA regarding Credit card (General-purpose credit card or charge card), specifically about "Problem with a purchase shown on your statement". A consumer was incorrectly charged for a purchase on their Goldman Sachs Bank USA credit card that they did not make. The complaint was received on February 28, 2026 from California. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review their credit card statements for any unfamiliar charges and immediately dispute them with the card issuer.
Legal Context & Consumer Protection Laws
This situation falls under consumer protection laws related to billing errors and unauthorized charges on credit accounts.
Regulatory Insight
Financial institutions must have robust systems to prevent and correct billing errors, including charges for goods or services not purchased by the cardholder.
Resolution Likelihood
likely
State-Specific Consumer Protections
In California, consumers have specific rights regarding billing disputes and unauthorized charges on their credit cards.
Industry Comparison
This is a common issue across the credit card industry, with varying levels of resolution effectiveness depending on the issuer's internal processes.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19896158 about?
CFPB complaint 19896158 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Problem with a purchase shown on your statement", specifically "Card was charged for something you did not purchase with the card". This complaint was filed against GOLDMAN SACHS BANK USA on February 28, 2026.
Which company is complaint 19896158 filed against?
Complaint 19896158 was filed against GOLDMAN SACHS BANK USA. You can view all complaints against this company on their profile page at /company/goldman-sachs-bank-usa.
What was the company's response to complaint 19896158?
GOLDMAN SACHS BANK USA responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 19896158 filed?
Complaint 19896158 was received by the CFPB on February 28, 2026. It was sent to GOLDMAN SACHS BANK USA on March 2, 2026.
What state was complaint 19896158 filed from?
Complaint 19896158 was filed from California. You can view all complaints from this state at /state/CA.
Was the consumer satisfied with the resolution of complaint 19896158?
Dispute information is not available for complaint 19896158.
What product category is complaint 19896158 about?
Complaint 19896158 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 19896158 submitted?
Complaint 19896158 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19896158?
This situation falls under consumer protection laws related to billing errors and unauthorized charges on credit accounts. This relates to a Credit card complaint against GOLDMAN SACHS BANK USA involving "Problem with a purchase shown on your statement".
How likely is complaint 19896158 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19896158?
This complaint is rated as medium risk. The risk is medium because incorrect charges can lead to consumer disputes, potential financial harm, and damage to the bank's reputation if not resolved promptly and accurately.
What regulatory actions apply to complaint 19896158?
Financial institutions must have robust systems to prevent and correct billing errors, including charges for goods or services not purchased by the cardholder. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 19896158?
Consumers should carefully review their credit card statements for any unfamiliar charges and immediately dispute them with the card issuer.
Are there state-specific protections for complaint 19896158?
In California, consumers have specific rights regarding billing disputes and unauthorized charges on their credit cards. This complaint was filed from California.
How does complaint 19896158 compare to industry norms?
This is a common issue across the credit card industry, with varying levels of resolution effectiveness depending on the issuer's internal processes.
What steps should a consumer take if they discover an unauthorized charge on their credit card statement?
The consumer should immediately contact the credit card issuer to report the charge and initiate a dispute. They should also keep records of all communication.
What are the potential consequences for a bank that fails to address unauthorized credit card charges?
Banks can face regulatory penalties, fines, and damage to their reputation. They may also be required to reimburse the consumer for the fraudulent charges.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.