Credit card -- Problem with a purchase shown on your statement -- Complaint #19692747
Complaint Overview
Complaint ID: 19692747
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Wisconsin
ZIP Code: 549XX
Date Received: 2026-02-22T12:00:00-05:00
Date Sent to Company: 2026-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Balance XXXX gone down suspect identity theft. I cashed my car insurance check and made payments on the rest on the credit card at repair shop in XXXX, WI. I made payments money orders from XXXX XXXX XXXX. I hit a mail box in XXXX, WI. I needed to rent a car from XXXX, but that was XXXX years ago? I had a damaged windshield, but they said the SUV was totaled. I contacted XXXX XXXX for receipts.
Frequently Asked Questions
What is Complaint #19692747 about?
Complaint #19692747 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2026-02-22T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.