Credit card -- Fees or interest -- Complaint #19692616
Complaint Overview
Complaint ID: 19692616
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Texas
ZIP Code: 75068
Date Received: 2026-02-22T12:00:00-05:00
Date Sent to Company: 2026-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
b'Citi credit Mastercard personal account \nXXXX XXXX of the Attorney General Office of Texas\nCiti dispute department \n\nXX/XX/2026 bill charges for over XXXX\nXX/XX/2026 over 29% interest rates\nXX/XX/2026 Citi has threatened me al ready to send me to their collections agency if the whole bill is not paid in full before the end of this month. \nI am recurring for help to a financial professionals, because I cannot afford a personal lawyer nor to able paying other sources. I red to report Citi Mastercard because I feel that there is an abuse, unfairness, madness, deceptive and disruptive financial behavior from Citi Mastercard that is reflecting a continuing of overcharging credit card interest problem in my account that begun right after my promotional rate ended about 2-3 years ago. Even thought I had been a great customer paying my due monthly charges and interest fees diligently every month for all purchases my joint account relative and me had been made for the past few years and since we got approved by this bank company.'
Frequently Asked Questions
What is Complaint #19692616 about?
Complaint #19692616 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2026-02-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.