Credit card -- Problem when making payments -- Complaint #19685170
Complaint Overview
Complaint ID: 19685170
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Georgia
ZIP Code: 30080
Date Received: 2026-02-21T12:00:00-05:00
Date Sent to Company: 2026-02-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, a {$4000.00} balance transfer check was issued by XXXX Bank to Citibank to pay down my Citi Double Cash account ending in XXXX. Citibank received the check on XX/XX/XXXX, as confirmed in writing. After multiple inquiries and documentation submissions, including a prior complaint to the CFPB ( case number XXXX ) on XX/XX/XXXX, Citibank posted XXXX {$4000.00} credit in early XX/XX/XXXX, then reversed it. On XX/XX/XXXX, Citibank sent me a written letter stating that : XXXX. A {$4000.00} credit had been applied and then removed XXXX. They would issue a {$4000.00} credit along with any associated interest within XXXX billing cycles Outcome : XXXX. The first billing cycle ( XX/XX/XXXX ) passed with no credit. XXXX. The second billing cycle ( XX/XX/XXXX ) passed with no credit, and I was charged {$61.00} in interest. XXXX. Citibank has failed to honor its written commitment. I am attaching documentation supporting all statements above.
Frequently Asked Questions
What is Complaint #19685170 about?
Complaint #19685170 was filed against Citibank, N.A. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2026-02-21T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.