Checking or savings account -- Managing an account -- Complaint #19684659
Complaint Overview
Complaint ID: 19684659
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 903XX
Date Received: 2026-02-21T12:00:00-05:00
Date Sent to Company: 2026-02-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX transactions were deducted from my account totaling {$180.00} on XX/XX/XXXX I reported this to the bank on XX/XX/XXXX and to date I have not been given a provisional credit under the Consumer Protection of Regulation XXXX, these charges have been taken out of my account under fraudulent means without my authorization. The bank supervisors XXXX XXXX and XXXX of the fraud department says I have to wait XXXX business days while the case is being investigated. I feel this is unacceptable because this is the second case dispute that I've had to open from the same merchant ( XXXX ). The first case XXXX XXXXXXXX on XX/XX/XXXX a provisional credit was issued right away. The second case XXXX XXXXXXXX filed on XX/XX/XXXX for transactions totaling {$180.00} are being refused to be issued to me under the " XXXX XXXX of Regulation XXXX ''. This is all the money that I have and was allocated for bills, also I am on a fixed income and only get paid by Social Security once a month. Also I received an alert on my app that the debit card ending XXXX has been blocked on XX/XX/XXXX, if that's the case this whole issue is the fault of Citi Bank not protecting my funds cause that card was supposed to be blocked on XXXX XXXX from this first event of fraud transactions.
Frequently Asked Questions
What is Complaint #19684659 about?
Complaint #19684659 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-02-21T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.