Prepaid card -- Problem getting a card or closing an account -- Complaint #19684298
Complaint Overview
Complaint ID: 19684298
Company: Blackhawk Network Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: Georgia
ZIP Code: 30328
Date Received: 2026-02-21T12:00:00-05:00
Date Sent to Company: 2026-02-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a prepaid Visa gift card issued by XXXX XXXXXXXX XXXX with a remaining balance of approximately {$75.00}. The card expired in 2020, but I understand that gift card funds generally do not expire and that the cardholder agreement may allow for replacement or access to the balance. The website ( XXXX ) indicates that I may be eligible for a replacement card based on the card terms. However, I have been unable to request a replacement or speak with a live customer service representative. The automated phone system does not provide an option to reach a person, and I have been unable to access the remaining funds. I am requesting that XXXX XXXX XXXX review my account and provide a replacement card, check, or other method to access the remaining balance. I am also requesting confirmation of the current balance and any fees that may have been applied. I am seeking assistance to ensure I can redeem the remaining funds in accordance with the cardholder agreement and applicable consumer protection rules.
Frequently Asked Questions
What is Complaint #19684298 about?
Complaint #19684298 was filed against Blackhawk Network Holdings INC. regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2026-02-21T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.