Prepaid card -- Problem getting a card or closing an account -- Complaint #19671750
Complaint Overview
Complaint ID: 19671750
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: California
ZIP Code: 92563
Date Received: 2026-02-20T12:00:00-05:00
Date Sent to Company: 2026-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This complaint concerns Electronic Fund Transfer Act ( Regulation XXXX ) XXXX XXXX XXXX regarding This involves a California XXXX XXXX XXXX issued by Bank of America. '' fraudulent XXXX transactions totaling {$60000.00}. On XX/XX/year>, I formally submitted a dispute for claims XXXX, XXXX, XXXX XXXX. Despite providing FTC Identity Theft Report # XXXX, the bank denied these claims by labeling them " authorized '' without providing evidence XXXX refute the FTC report. Furthermore, Bank of America is in direct violation of Regulation XXXX for failing XXXX provide provisional credit or a final resolution within the mandated XXXX window ( which expired on XX/XX/year> ). The bank has failed its investigative duties XXXX its statutory obligations under federal law. I request that the CFPB compel Bank of America XXXX : Conduct a manual review of the provided FTC Identity Theft Report. Immediately release the withheld funds of {$60000.00}. Provide the specific documents the bank relied upon XXXX determine the transactions were " authorized. ''
Frequently Asked Questions
What is Complaint #19671750 about?
Complaint #19671750 was filed against Bank Of America, National Association regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2026-02-20T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.