Checking or savings account -- Managing an account -- Complaint #19575417
Complaint Overview
Complaint ID: 19575417
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 94549
Date Received: 2026-02-17T12:00:00-05:00
Date Sent to Company: 2026-02-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The AI system prevented access to a human representative. I could not retrieve my own account number. Highlight systemic risk. Automated systems without escalation paths. I had an extremely frustrating and unacceptable experience with Bank of Americas customer service system. I called to retrieve my own account number. Instead of being able to speak with a representative, I was trapped in an AI-driven voice system that repeatedly demanded an ID number I did not have. There was no option to bypass the system and no path to reach a human associate. The system looped continuously, effectively blocking access to my own banking information. A financial institution should never design a support system that prevents legitimate customers from speaking to a personespecially when account access is involved. This experience demonstrates a serious failure in customer service design and risk management.
Frequently Asked Questions
What is Complaint #19575417 about?
Complaint #19575417 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-02-17T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.