Vehicle loan or lease -- Repossession -- Complaint #19181762
Bank of America Accused of Improper Vehicle Repossession Attempt
Complaint Overview
Complaint ID: 19181762
Company: Bank Of America, National Association
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Lender trying to repossess or disable the vehicle
State: Georgia
ZIP Code: 30013
Date Received: 2026-01-31T12:00:00-05:00
Date Sent to Company: 2026-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: high
The lender's alleged attempt to repossess or disable a vehicle on an active loan raises concerns about potential violations of consumer protection laws and contractual agreements.
Consumer Sentiment: negative
Topics: Vehicle loan, Repossession, Consumer protection
AI Analysis
CFPB complaint 19181762 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION regarding Vehicle loan or lease (Loan), specifically about "Repossession". A consumer in Georgia reported that Bank of America attempted to repossess or disable their vehicle despite the loan being current. The complaint was received on January 31, 2026 from Georgia. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should meticulously document all communications and payment records with their lender and immediately dispute any unauthorized repossession attempts.
Legal Context & Consumer Protection Laws
This situation could involve violations of the Fair Credit Reporting Act (FCRA) if inaccurate information led to the repossession attempt, or the Truth in Lending Act (TILA) regarding loan terms.
Regulatory Insight
Regulators will likely scrutinize the lender's internal processes for identifying loan status and authorizing repossession actions to prevent future occurrences.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Georgia, specific state laws govern vehicle repossession procedures, and a lender's deviation from these could lead to further legal action.
Industry Comparison
While repossessions are a standard part of lending, improper attempts on current loans are a serious issue across the auto finance industry.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19181762 about?
CFPB complaint 19181762 involves Vehicle loan or lease (Loan). The consumer reported an issue with "Repossession", specifically "Lender trying to repossess or disable the vehicle". This complaint was filed against BANK OF AMERICA, NATIONAL ASSOCIATION on January 31, 2026.
Which company is complaint 19181762 filed against?
Complaint 19181762 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION. You can view all complaints against this company on their profile page at /company/bank-of-america-national-association.
What was the company's response to complaint 19181762?
BANK OF AMERICA, NATIONAL ASSOCIATION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 19181762 filed?
Complaint 19181762 was received by the CFPB on January 31, 2026. It was sent to BANK OF AMERICA, NATIONAL ASSOCIATION on February 2, 2026.
What state was complaint 19181762 filed from?
Complaint 19181762 was filed from Georgia. You can view all complaints from this state at /state/GA.
Was the consumer satisfied with the resolution of complaint 19181762?
Dispute information is not available for complaint 19181762.
What product category is complaint 19181762 about?
Complaint 19181762 is categorized under "Vehicle loan or lease", specifically "Loan". This is one of the product categories tracked by the CFPB.
How was complaint 19181762 submitted?
Complaint 19181762 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19181762?
This situation could involve violations of the Fair Credit Reporting Act (FCRA) if inaccurate information led to the repossession attempt, or the Truth in Lending Act (TILA) regarding loan terms. This relates to a Vehicle loan or lease complaint against BANK OF AMERICA, NATIONAL ASSOCIATION involving "Repossession".
How likely is complaint 19181762 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19181762?
This complaint is rated as high risk. The lender's alleged attempt to repossess or disable a vehicle on an active loan raises concerns about potential violations of consumer protection laws and contractual agreements.
What regulatory actions apply to complaint 19181762?
Regulators will likely scrutinize the lender's internal processes for identifying loan status and authorizing repossession actions to prevent future occurrences. The CFPB tracks complaints like this one to identify patterns of misconduct across the Vehicle loan or lease industry.
What should the consumer do about complaint 19181762?
Consumers should meticulously document all communications and payment records with their lender and immediately dispute any unauthorized repossession attempts.
Are there state-specific protections for complaint 19181762?
In Georgia, specific state laws govern vehicle repossession procedures, and a lender's deviation from these could lead to further legal action. This complaint was filed from Georgia.
How does complaint 19181762 compare to industry norms?
While repossessions are a standard part of lending, improper attempts on current loans are a serious issue across the auto finance industry.
What specific documentation should a consumer gather if they believe their vehicle was wrongly targeted for repossession?
Consumers should gather all loan statements, payment confirmations, correspondence with the lender (emails, letters), and any evidence of the attempted repossession (e.g., photos, witness statements).
What are the potential consequences for a lender found to have improperly attempted repossession?
Consequences can include financial penalties, mandatory policy changes, restitution to the consumer, and damage to the lender's reputation.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.