Checking or savings account -- Managing an account -- Complaint #19087722
Complaint Overview
Complaint ID: 19087722
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 33312
Date Received: 2026-01-28T12:00:00-05:00
Date Sent to Company: 2026-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint regarding an unresolved dispute with Citi Bank that began in XX/XX/year>. During that month, two unauthorized transactions were made from my account through the XXXX XXXX XXXX application, XXXX for {$100.00} and another for {$240.00}. I did not authorize either transaction and submitted disputes for both, providing the same documentation and explanation. Citi Bank resolved the {$100.00} transaction in my favor but denied the {$240.00} transaction, stating insufficient information, despite the fact that the same information was accepted for the first refund. This decision is inconsistent and unjustified. I was instructed by Citi Bank to submit an appeal by fax for the {$240.00} transaction, which I did. However, I have not received any response or resolution since then, despite multiple attempts to follow up.
Frequently Asked Questions
What is Complaint #19087722 about?
Complaint #19087722 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-28T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.