Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #19086728
Complaint Overview
Complaint ID: 19086728
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Arizona
ZIP Code: 85013
Date Received: 2026-01-28T12:00:00-05:00
Date Sent to Company: 2026-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a call that identified on my phone as Chase Fraud. When I answered they said that someone tried to send two XXXX payments via Chase and they suspected it was fraud. They used an email that was similar to one I used long ago and they used one of my former addresses where I lived. When they said one was for {$2000.00} and the other was for {$500.00} I said no to both and they said they would make sure the XXXX requests would be cancelled through Chase. They said it's been happening a lot due to XXXX 's data breach and they knew my carrier was XXXX. They said even though they were Chase, I should contact XXXX about Fraud as well. I believed who I was speaking to. Very professional and just this morning, I used XXXX. Also two days ago Chase said it would cancel my XXXX due to inactivity which was fine by me because I know I haven't used it. So this call I felt, was an inside job. It was too coincidental. So when they asked if there was another banking institution that I used XXXX with and I told them XXXX XXXX they said they would contact XXXX XXXX so that they knew my issue with XXXX and to also help me out. At that moment, I got a call from a number that looked legit and it said XXXX XXXX. When I spoke with them, they knew my social security number and date of birth but I never confirmed it. I realized the XXXX XXXX call came from XXXX and both the Chase Call and the XXXX XXXX call were in Spanish and I am bilingual. There was also a moment when they put me on video and I shut it off but they. had me swipe up on my phone and I stopped and said I did not want to do anything on my phone. Instead I would just use my laptop. All of a sudden the person said in order to catch who made the false XXXX account, I'd have to go to a XXXX 's XXXX XXXX counter and I just hung up. Horrific Scam and they knew way too much. I went to XXXX and Chase and also to XXXX. For individuals that know my date of birth and social and. phone number, and maybe my photo cause the Video came on while I was on XXXX. It's been a lot. Want to make sure this gets out to you. I appreciate your help. XXXX XXXX You will see from the attachments the numbers that show up as XXXX XXXX, XXXX and Unknown. The number for SS is legitimate. I had a call with them today. Also the number to Chase that shows up on the screen shots as well as their text messages.
Frequently Asked Questions
What is Complaint #19086728 about?
Complaint #19086728 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2026-01-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.