Credit card -- Problem with a purchase shown on your statement -- Complaint #19056961
Complaint Overview
Complaint ID: 19056961
Company: U.S. Bancorp
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 90638
Date Received: 2026-01-27T12:00:00-05:00
Date Sent to Company: 2026-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased the XXXXXXXX XXXX XXXX XXXX XXXX for {$600.00} from the store on XXXX ( id. XXXX ) on XXXX, XXXX. I received the bracelet on XXXX, XXXX, but there were some errors on the bracelet ( the location of lettering and the shape of clasp were different from item description ). I immediately contacted the seller and let her know about the errors I found on the product. she admitted that there were mistakes on her side. The new employee sent me a wrong product and she said she will make new ( corrected ) bracelet and resend it to me. At that point, she did not provide any return instruction so I decided to wait until she's ready to reship the new product. often times, the seller let the customers keep the defected product because of high return shipping fee. I also found out that this bracelet was not XXXX XXXX XXXX I ordered. it was XXXX XXXX XXXX I was I patiently waited about 3 weeks by checking the status of the new production with the seller about once a week since she didn't give me any updates unless I asked. Every time when I asked about the status, she said it's still under production, then when I asked about it last time on XXXX XXXX, XXXX, she didn't respond after seen my message. I asked again on XXXX, XXXX, She didn't read my message at all. From that point, I couldn't see her post. I tried to log on to her XXXX store by computer, it was still there selling products. The seller intentionally blocked me so I couldn't see her posts and ignore my message. The seller intentionally cancelled our transaction all by herself without saying anything. she broke the promise to resend the right bracelet.
Frequently Asked Questions
What is Complaint #19056961 about?
Complaint #19056961 was filed against U.S. Bancorp regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2026-01-27T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.