Checking or savings account -- Closing an account -- Complaint #19054627
Complaint Overview
Complaint ID: 19054627
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: California
ZIP Code: 900XX
Date Received: 2026-01-27T12:00:00-05:00
Date Sent to Company: 2026-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XXXX XXXX, XXXX, I went in person to a U.S. Bank branch to close my business checking account and withdraw my funds the same day. My U.S. Bank app shows an available balance of {$24000.00}. Bank staff told me there was a hold/restriction related to identity verification. I provided everything they requested to verify me and my address, including government-issued ID, SSN verification documents, and proof of address ( gas bill and internet bill ). After I provided these documents, the bank still refused to release my funds and refused to close the account that day. I was told they will not close the account or release my funds until Friday, XXXX XXXX, XXXX, even though the funds show as available. The bank has not provided a clear written explanation of the restriction, a specific reason code ( deposit hold vs. account restriction ), or a written basis for delaying closure and payout. I requested written confirmation of ( 1 ) why the restriction remains after verification, ( 2 ) whether this is being treated as a funds-availability hold under Regulation CC or an internal fraud/CIP restriction, and ( 3 ) the exact date/time and method the bank will release my funds. I also believe I was profiled and treated differently based on my name and race. A bank employee who identified herself as XXXX handled or influenced the decision and I believe her actions were based on personal bias rather than an objective policy reason. I am requesting investigation into whether discriminatory treatment impacted the banks decision to restrict access to my funds and delay closure. Legal/regulatory concerns raised for review include : ( a ) whether the bank is misapplying funds availability rules under Regulation CC ( 12 C.F.R. Part 229 ) if they are claiming a 7-day delay not tied to a valid deposit-hold exception, ( b ) whether the banks conduct is unfair or deceptive in withholding access without clear written basis or timeline ( UDAAP concerns under 12 U.S.C. 5531 ), and ( c ) whether race-based discrimination affected the performance/termination of a banking relationship, implicating rights protected under 42 U.S.C. 1981 ( equal right to make and enforce contracts ).
Frequently Asked Questions
What is Complaint #19054627 about?
Complaint #19054627 was filed against U.S. Bancorp regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2026-01-27T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.