Credit card -- Trouble using your card -- Complaint #19054293
Complaint Overview
Complaint ID: 19054293
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Illinois
ZIP Code: 60644
Date Received: 2026-01-27T12:00:00-05:00
Date Sent to Company: 2026-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since XXXX, I have been unable to use the card for much needed medications. Every call agent has been rude and incompetent. Today, I closed my account because I would never be able to use the card. Customer support team is heartless.
Frequently Asked Questions
What is Complaint #19054293 about?
Complaint #19054293 was filed against Synchrony Financial regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2026-01-27T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.