Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #19021825
Complaint Overview
Complaint ID: 19021825
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
ZIP Code: XXXXX
Date Received: 2026-01-26T12:00:00-05:00
Date Sent to Company: 2026-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing regarding an international wire transfer sent from my Bank of America account to my XXXX account in XXXX on XX/XX/XXXX. Although I was initially informed that the funds should arrive by XX/XX/XXXX, the beneficiary bank ( XXXX XXXX ) has confirmed that they have not yet received the transfer. Could you please provide me with the official XXXX XXXX confirmation for this transaction? I specifically need the XXXX document/details showing : XXXX XXXXeference number Value date Amount sent Beneficiary XXXX Receiving bank XXXX XXXX XXXXXXXX ) Any intermediary/correspondent bank involved Current status of the transfer This information is required so XXXX can initiate an incoming XXXX XXXXnvestigation on their side. Thank you for your assistance. I look forward to your prompt response.
Frequently Asked Questions
What is Complaint #19021825 about?
Complaint #19021825 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2026-01-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.