Checking or savings account -- Managing an account -- Complaint #19021356
Complaint Overview
Complaint ID: 19021356
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-Issue: Deposits or withdrawals
State: Connecticut
ZIP Code: 06051
Date Received: 2026-01-26T12:00:00-05:00
Date Sent to Company: 2026-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I deposited a check with a reasonably high value on XX/XX/XXXX in XXXX, CT at Bank of America. When I deposited it, they said some of the funds would be available the next day, XX/XX/XXXX, but no money was deposited. The rest was supposed to be available on XX/XX/XXXX, but today is XX/XX/XXXX and no money has been deposited. The bank says they need to perform verifications. The funniest part is that it was a check issued directly by the bank of the person who paid me ; there's no way it could be fraudulent when the person goes to the teller and requests a direct check to be issued. And yet, Bank of America is withholding my money. This is disrespectful to the customer. I am very disappointed with this. I know there are rules, but the money hasn't been in my client 's account since the XXXX, and it still hasn't been deposited into my account? This is a joke and a complete lack of respect. Bank of America is getting worse every year and leaving its customers without any support. I haven't received any email about a date change, and I'm still waiting for my money, and Bank of America won't release it. I am very disappointed ; I've had my account for over 10 years, and this is absurd.
Frequently Asked Questions
What is Complaint #19021356 about?
Complaint #19021356 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.