Credit card -- Problem with a purchase shown on your statement -- Complaint #19002605

Complaint Overview

Complaint ID: 19002605

Company: Citibank, N.A.

Product: Credit card

Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement

Sub-Issue: Card was charged for something you did not purchase with the card

State: California

ZIP Code: 95370

Date Received: 2025-12-02T12:00:00-05:00

Date Sent to Company: 2026-01-26T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I was contacted by XXXX XXXX or their representative posing as XXXX XXXX and told my social security number was being used to open an account with XXXX XXXX. I was told they were suspicious because the account was being being opened in Pennsylvania and I lived in Caliornia. I told them I did not open any accounts that if was fraud and ended the call. This was a violation of the Do Not Call Registry that I have been on since XXXX. The following day I received another call only this time XXXX XXXX or their representatives were posing as XXXX XXXX XXXX and told an account was being opened in Texas and they were suspicious because I lived in California. Another violation of the Do Not Call Registry I told them it was fraudulent and they said they would handle it on XXXX XXXX end but asked if I would like to be transferred to XXXX XXXX XXXX to safeguard my social security number. This was another rouse because the transfer was not to XXXX but rather it was an internal transfer. I verified this with XXXX who had no record of the call or the transaction ID. I was then offered a debt relief program that would save my 50 % to 75 % on my credit card debt based on my good credit. I agreed because I thought this was an XXXX recommended preferred vendor. I was then transferred to multiple people who verified the same things my credit card debt the cards I wanted relief on and so on. I was finally transferred to XXXX XXXX customer XXXX XXXX XXXX. He verified the same information and then had me sign a docusign. HE ASSURED ME OVER THE PHONE that I would get a chance to review the document and dot the I 's and cross the T 's to make it official. I never did any such thing because when I got the document I did not agree with the Terms and Conditions which were ludicrous. I called XXXX got a voice mail and left a message that I wanted to stop the proceedings. I called Citi Fraud department to flag the transaction on the same day. In the emails titled XXXX XXXX you will see she asks me to sign the documents multiple times. The Transaction when through in XXXX and she asks for signature in XXXX. I never signed the documents. So I was lied to the entire time. XXXX resolve has had multiple name changes and they have had a Halt placed on their Business by the FTC, If you rule in their favor once again I will be dumbfounded. I will then be forced to go to court in front of a judge and jury. I have paid my credit cards diligently,. This is obviously fraud. I refuse to pay XXXX which by the way was supposed to be part of the debt settlement with Citi. I was led to believe this XXXX charge was to be reduced significantly. Another lie. I have received no debt settlement on my accounts of this date.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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