Checking or savings account -- Closing an account -- Complaint #18998419

Complaint Overview

Complaint ID: 18998419

Company: Jpmorgan Chase & Co.

Product: Checking or savings account

Sub-Product: Other banking product or service

Issue: Closing an account

Sub-Issue: Company closed your account

State: Massachusetts

ZIP Code: 02302

Date Received: 2026-01-25T12:00:00-05:00

Date Sent to Company: 2026-01-26T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

I BECAME A VICTIM OF IDENTITY THEFT, I DISCOVERED THE DETAILS FROM SOCIAL SECURITY AGENT XXXX XXXX HIS OFFICE NUMBER XXXX XXXX XXXX XXXX INFORM ME THAT MY NAME WAS ASSOCIATED WITH AN SS ACCOUNT WHERE I HAD SUPPOSEDILY WORKED WITH A COMPANY IN XXXX FOR THAT YEAR I EARNED XXXX AT XXXX XXXXXXXX XXXX XXXX XXXX THE EIN NUMBER - XXXX BELONG TO THE COMPANY STATED ABOVE EMPLOYEE NAME IS - XXXX XXXX THIS IS THE INFOMATIOM THAT WAS GIVEN TO ME BY SOCIAL SECURITY XXXX AGENT.DURING MY APPLICATION PROCESS FOR MY XXXX INCOME. AFTER I SPOKE TO XXXX XXXX I HAD TO SIGNED A DOCUMENT DENYING ANY CLAIM FOR THE JOB.AMOUNT OF - XXXX ALSO 6 VEHICLES ON MY NAME IS ASSOCIATED WITH MY SOCIAL SECURITY NUMBER. WAS IDENTIFIED AND FILED. THIS WAS DOCUMENTED IN MY XXXX CREDIT REPORT. TODAY I WAS ADVISED BY A LEGAL EXPERT TO CALL ON CFPB TO ADDRESS MY COMPLAINT AND GRIEVANCES.. I HAVE BEEN HURT SERIOUSLY DEFAMATION OF MY NAME AS A FRAUDSTAR, SCAMMER AND CRIMMA THEY HAVE TREATED ME AS SUCH.. I VISITED THE CHASE BANK TO OPEN AN ACCOUNT THE ACCOUNT WAS NOT COMPLETED BECAUSE I HAD NO PAPERWORK THAT WAS GIVEN TO ME I WAS ADVISED TO RETURNED THE NEXT DAY. I WAS VERY POSITIVE WHEN I CAME INTO THE LOBBY, I HAD TO WAIT FOR A VERY LONG PERIOD. I QUICKLY REALIZE SOMETHING HAD CHANGED THE AGENT WAS ON HIGH ALERT AND MOVED AROUND AS IF SHE WAS CLOSELY GUARDING HER EVERY STEP. AND HER ECERY WORD THEN IT HAPPENED SHE HAD PULL UP MY LOGIN DETAIL THAT WAS NOT THE LOGIN THAT I HAD CREATED DURING THE ACCOUNT PROCESS. I QUICKLY DISCOVERED THAT SHE HAD INTRODUCED TO ME LOGIN DEATAIL OF A OLD ACCOUNT THAT I DID NOT GIVE TO HER.IN. I WAS SHOCK THAT SHE HAD THIS LOGIN DETAILS FROM 2023 MY ACCOUNT HAD A DIFFERENT LOGIN USER ID I DID NOT CREATE IN HER PRESENCE I KNEW SOMETHING WAS WRONG.WE GLANCED AT EACH OTHER I ASK HER TO EXPLAINED SHE FUMBLED SHE SUGGESTED.TO ME TO USE BIOMETRICS THE DAY BEFORE AM NOT A EXPERT IN THIS TECHNOLOGY AND I REFUSE TO BE PUNISH FOR SOMETHING THAT IS STILL NEW TO ME. I HAD NEVER USE BIOMETRICS AS MY PASSWORD OPTION. SHE SUGGESTERED IT DURIN THE NEW ACCOUNT PROCESS THIS ACTION BACKFIRED ON ME AND MY PHONE WAS HACKED, I WAS LOCK OUT FOR SERVAL OR FOR MANY DAYS. I WAS VERY FRUSTRATED AND LOST TIME AND MONEY I WAS UNABLE TO USE MY PHONE TO HANDLED MY DAILY RESPONSIBILITIES. THIS WAS FOLLOWED BY A TAKE OVER OF MY ACCOUNT A VIRUS HAD INFILTRATED MY PHONE AND I WAS LOCKED OUT. THIS LASTED FOR 5 DAYS OR MORE AS I CONTINUE TO TRY TO GAIN BACK CONTROL OF MY SYSTEM. I VISITED THE BANK. INSTEAD OF LISTENING TO MY PLEAD AND CALLING THAT BANKER TO ACCOUNTABILITY. THEY TREATED ME AS IF I WAS THE PROBLEM THE CHECK THAT I WAS EAGEALY AWAITING WAS FLAGGED I WAS CUT OF AND THEN THEIR HOSTILITY BEGAN. THEY KNEW THAT I WAS A VICTIM OF IDENTITY THEFT AND NEEDED SPECIAL TREATMENT INSTEAD THEY VICTIMIZE ME EVEN MORE. I HAVE SUFFER MENTALLY EMOTIONALLY AND EVEN PHYSICALLY AS A RESULT OF THIS ABUSE THAT I BEEN SUBJECTED TO FROM THESE BANKS. AM CALLING FOR THESE BANKS TO BE HELD IN CONTEMPT PLZ FIND THIS VIOLATION AGAINST MY RIGHTS I WANT THEM TO COMPENSATE ME FOR THE IN HUMANE MANNER IN WHICH MY VERY DELICATE AND SENSITIVE MATTER HAS BEEN HANDLED AS I HAVE PROOF THAT MY IDENTITY HAS BEEN STOLEN AND AM NOT A CRIMMINAK AND HAS NOT COMMITTED A CRIME THESE BANKS HAS CONTINUE TO DEFAME MY CHARACTED AND IT IS AGAINST MY RIGHT. I HAVE VISITED 7 BANKS CHASE BANK 5 VISITS XXXX XXXX XXXX 4 VISITS XXXX XXXX 2 VISITS XXXX XXXX 1 VISIT XXXX 2 VISITS XXXX XXXX 2 VISITS 19 CALLS XXXX XXXX 1 VISIT. I NEEDED TO GET AN ACCOUNT OPENED I HAD SERVAL SETTLEMENTS CHEQUES AND I NEEDED TO HAVE IT CLEARED. CHASE BANK CLOSED MY ACCOUNT AND XXXX XXXX XXXX, AND XXXX XXXX.. THEY ALL CLOSE MY ACCOUNTS, BECAUSE OF IDENTITY THEFT AND ACCOUNT TAKE OVER/ AFTER I MADE MY COMPLAINT AGAINST XXXX XXXX I WAS INFORM THAT THE BALANCE FROM THE ACCOUNT WOULD BE SENT TO THE ADDRESS ON FILE OBVIOUSLY IT WAS THE SCAMMER THAT RECEIVED MY XXXX XXXX DOLLARS. BECAUSE THEIR ADDRESS WAS ON FILE. I HAVE NOT RECEIVED A XXXX FROM XXXX XXXX. THEY HAVE NOT TAKEN ME TO FRAUD DEPARTMENT TO FIND OUT WHAT HAD TAKEN PLACE. I LOST MY XXXX WITHOUT FURTHER EXPLAINATION I REQUESTED THAT THEY CLOSE MY ACCOUNT. A FEW DAYS AGO I RETURNED TO XXXX XXXX IN XXXX AND THEY REFUSED TO OPEN A CHECKING OR DO BUSINESS WITH ME ACCORDING TO THEIR RECORD AND AFTER MY DISCUSSION WITH A ONLINE MANAGER THEY GREETED ME WITH A FOLDER OF INFOMATION, I THANKED THEM AND LEFT. I RECEIVE THE LITTLE BAREBONE LETTER INFORMING THAT SOME RESTRICTION WAS PLACE ON THE ACCOUTNT, I VISITED THE BANK AND THE RUN AROUND BEGAN. AFTER BACK TO BACK VISIT I FELT THAT THEY WERNT HONEST WITH ME, I GOT UPSET AND FRUSTRATED.I TOLD CHASE BANK THAT I WOULD REPORT THEM TO THE FEDERAL FINANCE BUREAU. ( CFPB ) I NEEDED TO SOLVED THIS PROBLEM SO I VISITED THE BANK IN XXXX XXXX, THERE I FELT THAT SOMEONE WAS MORE ABLE TO SOLVED MY PROBLEM. BUT.WAS MET WITH A BRUSH OFF AND HOSTILITY. I DESPERATELY WANTED TO XXXX I HAVE ISSUES WITH MY BLADDER AND COULD NOT HOLD IT IN BUT THEY REFUSE TO ALLOW ME TO USE THEIR RESTROOM. I WAS DOING POORELY AND NEEDED TO RELEASE MY BLADDER, THREE BANKS HAD AN ATTITUDE IT WAS VERY CLEAR AMONG THEM THEY WERE VERY HOSTILE TOWARD ME. AND I HAD TO LOOK FOR A RESTROOM WHICH WAS FAR AWAY I FELT THE XXXX DRIPPING IN MY XXXX. I DID NOT PUT ON DIAPERS BECAUSE I KNEW THAT I WOULD BE THERE FOR A SHORT WHILE I FELT VERY HURT AND ABANDON I COULD NOT BELIEVE THIS WAS CUSTOMER SERVICE.. WHEN I RETURN HOME I HAD A VERY UGLY SMELL AND ITCH IN MY XXXX XXXX IT WAS BURNING SWOLLEN AND TORN AND I COULD NOT SLEEP. I VISITED URGENT CARE THE DOCTOR CONFIRMED THAT I HAD A XXXX XXXX A XXXX XXXX XXXX THIS WAS A DIRECT RESULT OF NOT FREEING MY BLADDER.BECAUSE THEY REFUSED TO ALLOW ME TO USE THE RESTROOM INSIDE OF THE BANK. I COULD NOT USE THEIR RESTROOM TO FREE MY BLADDER, I HAD TO HOLD MY XXXX FOR SUCH LONG PERIOD THAT PUT A STRAIN ON THE BLADDER WALL WHICH RESULTED IN THIS DAMAGED TO THE WALL OF MY WEAKNED BLADDER I KNOW THIS TO BE TRUE I DONT WORK SO I GO TO THE RESTROOM TO FREE MY BLADDER SEVERAL TIMES A DAY.. THEIR HATEFUL HOSTILE CHOICE CAUSE ME TO GET AN XXXX XXXX. I MADE TWO VIST TO CHASE BANK ON THE SAME DAY AND AM NOT SATIFIED THAT THEY CARE TO SERIOUSLY ADDRESSED MY ISSUE. I BECAME A VICTIM AGAIN OF PROFILING I WAS JUDGED, I WAS CONVICTED AND MET WITH A HOSTILE APPROACH BY THESE BANKERS, I NOTICE THAT OTHER BANKS HAD QUICKLY CONDEMN JUDGED AND DISMISSED ME LIKE CHASE BANK. CHASE BANK IS RESPONSIBLE FOR STREAMING MY DETAILS ALL ACROSS THEIR BANKING SYSTEM AND IT HAS RUINED MY REPUTATION AND CAUSE ME TO HAVE FINANCIAL BREAKDOWN, THE VERY SAME DAY I RETURNED FROM CHASE BANK ANOTHER BANK HAS CLOSE MY ACCOUNT IN MY FACE PROFLING WAS NOW ALIENATING ME IN EVERY BANK. THIS MY ENDING ASSESSMENT WHEN A PERSON GO TO PRISION AFTER THEY RE RELEASED WHENEVER A CRIME IS COMMITTED THE FIRST PERSON ARE TARGET FOR ARREST ARE THOSE X CONVICTS WHETHER GUILTY OR INNOCENT THEY ARE VICTIMIZIMED ALL OVER AGAIN. THATS IS THE CASE OF A IDENTITY THEFT VICTIMS. THIS SYSTEM IS BROKEN AND THE POLICIES GOVERNING THIS ASPECT OF STATE NEEDS TO BE EXPANDED.. AM ABSOLUTELY CERTAIN THAT MY NAME IN THEIR IS NOT CORRECT AND NEEDS TO BE UPDATED ON MY IDENTIY PREDICAMENT. EVERY OTHER BANK DID THE SAME THING TO ME EVEN THOUGH THEY HAD NO REASON TO REJECTED.. MY IDENTITY IS STOLEN I AM CONTINUOUSLY VICTIMIZE EVEN THOUGH I HAVE REPORTED THIS TO THE GA PRICINCT IN XXXX XXXX AND TO FTC WEBISTE WHERE I HAVE PROVIDED TO THEM AS MUCH DETAILS AS POSSIBLE TO CAUSE THEM TO DETERMINED THE AUTHENTICITY OF MY COMPLAINT AND CLAIM. XXXX XXXX XXXX XXXX XXXX IN THE XXXX XXXX NON PROFIT ORGANIZATION. EIN HOLDER XXXX UPDATE

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