Checking or savings account -- Opening an account -- Complaint #18986033
Complaint Overview
Complaint ID: 18986033
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Florida
ZIP Code: 33312
Date Received: 2026-01-24T12:00:00-05:00
Date Sent to Company: 2026-01-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a new Chase account specifically for the promotional bonus that required keeping {$15000.00} on deposit for 90 days. I deposited the full amount immediately and kept the entire {$15000.00} at Chase for the full qualifying period. I misunderstood the requirement and maintained the funds in the checking account instead of the savings account. Chase is refusing to honor the bonus even though the funds were always with Chase for the required amount of time and the intent of the promotion was met. I asked for clarification and a possible courtesy credit, but they declined without offering any reasonable resolution.
Frequently Asked Questions
What is Complaint #18986033 about?
Complaint #18986033 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2026-01-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.