Debt collection -- Communication tactics -- Complaint #18985310
Complaint Overview
Complaint ID: 18985310
Company: Jpmorgan Chase & Co.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: Ohio
ZIP Code: 454XX
Date Received: 2026-01-24T12:00:00-05:00
Date Sent to Company: 2026-01-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I called Chase to ask for negotiations on credit card debt since they wouldnt stop sending letters when I asked them to cease all communication, i recorded the call and he tried to say well that didnt include letters all communication should be ceased if I ask.
Frequently Asked Questions
What is Complaint #18985310 about?
Complaint #18985310 was filed against Jpmorgan Chase & Co. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2026-01-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.