Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #18940551
Complaint Overview
Complaint ID: 18940551
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: New York
ZIP Code: 116XX
Date Received: 2026-01-22T12:00:00-05:00
Date Sent to Company: 2026-01-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/year> XXXX delivered a package to the mailroom in my building, but when I went down to the mailroom the package was gone. I tried to locate the customer service number for XXXX on the website but to no avail. I then XXXX the number for XXXX which turned out to be a spoof. After speaking to a few people, I wound up talking to a Federal Agent who convinced me that my XXXX account was being used in different countries and that I had to secure my savings account in a U.S. Treasury account. He sent me very convincing XXXX files ensuring me that my money would be safe there ( {$45000.00} ). I went to the bank and wired the money to XXXX. Early the next morning I called my local police precinct and the detective said I was scammed. I went to the bank that morning and they said I only had one hour to retrieve the money. After doing some research and talking to people who work in other banks I was told that money transfer could have been stopped. That morning, when I went back with my son, the bank agent was completely uninterested in my problem. He had a terrible habit os spinning in his chair and when he connected us to the fraud department, believe it or not, he fell asleep in his chair. My son was so sorry he didnt take a picture of him.
Frequently Asked Questions
What is Complaint #18940551 about?
Complaint #18940551 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2026-01-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.