Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #18939973
Complaint Overview
Complaint ID: 18939973
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Oregon
ZIP Code: 970XX
Date Received: 2026-01-22T12:00:00-05:00
Date Sent to Company: 2026-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX. I filed a fraud claim with Bank of America. Someone stole my debit card and took a total of {$1000.00} out of my checking account due to some extreme medical diagnosis. I need medication and I've asked Bank of America to please credit me {$1000.00} back while I'm waiting for them to investigate I was told yesterday that they are not doing this until XXXX " business '' days is done, which is XX/XX/XXXX I was told I had called and requested an escalation due to my medical situation and they turned it down. I need these funds and that's why I had it in my XXXX account thinking they were secure for my medication. This is urgent! Can you please help? Case # XXXX XXXX XXXX XXXX XX/XX/XXXX
Frequently Asked Questions
What is Complaint #18939973 about?
Complaint #18939973 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2026-01-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.