Credit card -- Problem with a purchase shown on your statement -- Complaint #18923343
Bank of America Closes Credit Card Dispute with Explanation
Complaint Overview
Complaint ID: 18923343
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 08873
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2026-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The dispute was closed with an explanation, suggesting the company provided a reason for their decision, which may or may not be satisfactory to the consumer.
Consumer Sentiment: neutral
Topics: Credit card dispute, Purchase problem, Billing error
AI Analysis
CFPB complaint 18923343 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION regarding Credit card (General-purpose credit card or charge card), specifically about "Problem with a purchase shown on your statement". A consumer's dispute regarding a purchase on their credit card statement was closed with an explanation by Bank of America, National Association. The complaint was received on November 30, 2025 from New Jersey. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review the explanation provided by the credit card company and gather any additional documentation to support their claim if they disagree.
Legal Context & Consumer Protection Laws
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges or incorrect amounts for purchases.
Regulatory Insight
Companies must provide a timely and adequate explanation when closing a dispute, adhering to regulations that protect consumers from billing inaccuracies.
Resolution Likelihood
mixed
State-Specific Consumer Protections
The consumer is located in New Jersey, and state laws may offer additional protections or avenues for dispute resolution.
Industry Comparison
Credit card companies generally have established procedures for handling purchase disputes, but the effectiveness and fairness of these processes can vary.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18923343 about?
CFPB complaint 18923343 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Problem with a purchase shown on your statement", specifically "Credit card company isn't resolving a dispute about a purchase on your statement". This complaint was filed against BANK OF AMERICA, NATIONAL ASSOCIATION on November 30, 2025.
Which company is complaint 18923343 filed against?
Complaint 18923343 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION. You can view all complaints against this company on their profile page at /company/bank-of-america-national-association.
What was the company's response to complaint 18923343?
BANK OF AMERICA, NATIONAL ASSOCIATION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18923343 filed?
Complaint 18923343 was received by the CFPB on November 30, 2025. It was sent to BANK OF AMERICA, NATIONAL ASSOCIATION on January 22, 2026.
What state was complaint 18923343 filed from?
Complaint 18923343 was filed from New Jersey. You can view all complaints from this state at /state/NJ.
Was the consumer satisfied with the resolution of complaint 18923343?
Dispute information is not available for complaint 18923343.
What product category is complaint 18923343 about?
Complaint 18923343 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 18923343 submitted?
Complaint 18923343 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18923343?
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges or incorrect amounts for purchases. This relates to a Credit card complaint against BANK OF AMERICA, NATIONAL ASSOCIATION involving "Problem with a purchase shown on your statement".
How likely is complaint 18923343 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18923343?
This complaint is rated as low risk. The dispute was closed with an explanation, suggesting the company provided a reason for their decision, which may or may not be satisfactory to the consumer.
What regulatory actions apply to complaint 18923343?
Companies must provide a timely and adequate explanation when closing a dispute, adhering to regulations that protect consumers from billing inaccuracies. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 18923343?
Consumers should carefully review the explanation provided by the credit card company and gather any additional documentation to support their claim if they disagree.
Are there state-specific protections for complaint 18923343?
The consumer is located in New Jersey, and state laws may offer additional protections or avenues for dispute resolution. This complaint was filed from New Jersey.
How does complaint 18923343 compare to industry norms?
Credit card companies generally have established procedures for handling purchase disputes, but the effectiveness and fairness of these processes can vary.
What specific explanation did Bank of America provide for closing the dispute?
The provided data does not specify the exact explanation given by Bank of America. Typically, explanations relate to the validity of the charge, merchant responses, or adherence to dispute policies.
What are the consumer's next steps if they are unsatisfied with the explanation?
If unsatisfied, the consumer can escalate the dispute within the bank, file a complaint with the CFPB, or explore options like chargebacks through their card network or legal counsel.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.