Credit card -- Closing your account -- Complaint #18876304
Complaint Overview
Complaint ID: 18876304
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Virginia
ZIP Code: 220XX
Date Received: 2026-01-20T12:00:00-05:00
Date Sent to Company: 2026-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
SYNCHRONY BANK has closed CareCredit account stating NO OPEN REAL ESTATE. I find this to be discriminating and prejudice in reference to this action. They do not know what someone is or has been going through such as XXXX XXXX XXXX or XXXX, so it is NOT their place to prejudge and close out accounts.
Frequently Asked Questions
What is Complaint #18876304 about?
Complaint #18876304 was filed against Synchrony Financial regarding Credit card specifically about Closing your account. It was received by the CFPB on 2026-01-20T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.