Credit card -- Fees or interest -- Complaint #18856476
Complaint Overview
Complaint ID: 18856476
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: District of Columbia
ZIP Code: 20032
Date Received: 2025-11-24T12:00:00-05:00
Date Sent to Company: 2026-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted XXXX customer service and the first rep informed me they charged annual fee for the first year of service. I explained that I. Was a member more than XXXX years ; I have been a card holder since XXXX. She told me to hold and would transfer me to another agent to further assist. XXXX agent stated. The annual fees were annual as and I suggest she check for a better offer for long term members. XXXX he did not have any and referred me to the website to apply for other cards? I asked why she could offer it, she has no answer, suggested the site again. I asked for a XXXX, she started the were all unavailable and could have them call me back. It sounded like she would call with them on line. I declined to hold and the return call, starting I would call back myself.
Frequently Asked Questions
What is Complaint #18856476 about?
Complaint #18856476 was filed against Continental Finance Company, LLC regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-11-24T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.