Student loan -- Dealing with your lender or servicer -- Complaint #18817714
Complaint Overview
Complaint ID: 18817714
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Maryland
ZIP Code: 20715
Date Received: 2026-01-18T12:00:00-05:00
Date Sent to Company: 2026-01-18T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted additional documentation requested to XXXX in XX/XX/XXXX for my XXXX XXXX XXXX XXXX. Since then, I have connected with multiple agents via chat who stated it was still under adjudication including XX/XX/XXXX and XX/XX/XXXX. I have proceeded to complete the process again when the agent from XX/XX/XXXX stated it would be best to delete the previous request. Now my payment went from {$350.00} a month to over {$900.00} with no reason.
Frequently Asked Questions
What is Complaint #18817714 about?
Complaint #18817714 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2026-01-18T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.