Credit card -- Problem with a purchase shown on your statement -- Complaint #18714742
Complaint Overview
Complaint ID: 18714742
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New York
ZIP Code: 11434
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2026-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I never received or had the physical card in my possession from when opportun bank switched over to revel because I still had a balance on my account of {$130.00}. I just paid the balance off on XX/XX/year> to finally have a physical card sent to me. I didnt receive it in the mail. On XX/XX/XXXX, two fraudulent charges were made on the credit card for XXXX XXXX XXXX XXXX XXXX XXXX {$47.00} and XXXX XXXX XXXX XXXX {$250.00}. I dont live in XXXX XXXX I dont work in XXXX. I would have no reason to be there. I wasnt aware of the charges until I received the statement in the mail and I immediately called and reported the card stolen. The charges were taken off and an investigation was conducted. After their investigation it was determined that no error occurred. And the response below is what I was given by the cardholder dispute services for XXXX XXXX. We have come to this conclusion because : Your physical card was present where the CHIP was authenticated at the merchant 's terminal, with no errors, and the card was in your possession when the transaction occurred. Now the balance on the account is getting higher because I dont believe I should be paying for charges that I DID NOT MAKE. I feel like Im being scammed by this credit card company.
Frequently Asked Questions
What is Complaint #18714742 about?
Complaint #18714742 was filed against Continental Finance Company, LLC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.