Student loan -- Problem with a company's investigation into an existing problem -- Complaint #18699105
Complaint Overview
Complaint ID: 18699105
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: Texas
ZIP Code: 756XX
Date Received: 2026-01-13T12:00:00-05:00
Date Sent to Company: 2026-01-13T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company : Missouri Higher Education Loan Authority ( Mohela ) Product : Student loan Issue : Incorrect information on credit report / Problems with credit reporting I am disputing two late payments reported by Mohela on my student loan account for XXXX and XXXX of XXXX. The account has been current ever since I was notified, and I have maintained on-time payments since then. Account number : # XXXX Reported late payment months : XX/XX/XXXX, XX/XX/XXXX Current status : Paid and current since [ XX/XX/XXXX I contacted Mohela in XXXXXXXX XXXX XXXXXXXX via phone and XXXXXXXX XXXX XXXXXXXX via certified Mail to request correction and/or goodwill adjustment. I provided documentation showing the account was brought current immediately after notification. Despite my efforts, Mohela has not corrected the reporting or provided documentation supporting the continued reporting of these late marks .I am requesting the CFPBs assistance to prompt Mohela to : Investigate this reporting ; Provide documentation supporting the late entries ; and Update/correct my credit file by removing these two late payment entries across all credit bureaus.
Frequently Asked Questions
What is Complaint #18699105 about?
Complaint #18699105 was filed against Mohela regarding Student loan specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2026-01-13T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.