Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #18667958
Complaint Overview
Complaint ID: 18667958
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Illinois
ZIP Code: 60087
Date Received: 2026-01-12T12:00:00-05:00
Date Sent to Company: 2026-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I was the victim of a fraudulent rental scam after responding to a listing on XXXX XXXX. The individual falsely represented themselves as a licensed broker and induced me, through misrepresentation and coercion, to send {$640.00} via XXXX XXXX to hold a rental property that ultimately did not exist. Immediately upon discovering the fraud, I contacted U.S. Bank and filed a dispute for the unauthorized and fraudulently induced transaction. U.S. Bank issued a provisional credit but later reversed it, concluding that the transaction was authorized solely because I used XXXX XXXX, without adequately considering the fraudulent circumstances, misrepresentation, or coercion involved. During the dispute process, I repeatedly requested a detailed explanation of how Regulation E was applied, what investigative steps were taken, and copies of any documentation relied upon in denying my claim. U.S. Bank did not provide meaningful investigative findings, supporting documentation, or a clear explanation demonstrating that a reasonable investigation occurred, as required under Regulation E ( 12 CFR 1005.11 ). I was not given a fair opportunity to submit all evidence, including screenshots of communications, transaction attempts via XXXX, and proof of the fraudulent scheme. Despite escalating the issue multiple times and submitting a written appeal to the Office of the President, my dispute was closed without transparency or proper evaluation of the fraud. I believe U.S. Bank failed to conduct a reasonable investigation, improperly treated a fraudulently induced transaction as authorized, and did not comply with its obligations under Regulation E.
Frequently Asked Questions
What is Complaint #18667958 about?
Complaint #18667958 was filed against U.S. Bancorp regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2026-01-12T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.