Debt collection -- Attempts to collect debt not owed -- Complaint #18667231
Complaint Overview
Complaint ID: 18667231
Company: Mohela
Product: Debt collection
Sub-Product: Federal student loan debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Washington
ZIP Code: 98103
Date Received: 2026-01-12T12:00:00-05:00
Date Sent to Company: 2026-01-12T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter ( to an address at which I haven't lived since 2014 or so ) saying that I do not need to make a payment on a {$1300.00} student loan due to my enrollment status. I have not been enrolled in college on a student loan in almost XXXX years- and I've already paid off my student loan from that time in full. I have no idea what debt this collection agency is talking about, but I don't owe it. My only student loan was paid off over a decade ago - I'm receiving this notice completely out of nowhere.
Frequently Asked Questions
What is Complaint #18667231 about?
Complaint #18667231 was filed against Mohela regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2026-01-12T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.