Student loan -- Incorrect information on your report -- Complaint #18639345
Complaint Overview
Complaint ID: 18639345
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Arizona
ZIP Code: 86442
Date Received: 2026-01-11T12:00:00-05:00
Date Sent to Company: 2026-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/year>, I submitted an IDR application linked to a Direct Consolidation Loan related to the SAVE program. MOHELA created a new loan on my account, disbursed on XX/XX/year>, without my consent and without a valid Master Promissory Note. This loan was processed after federal courts issued an injunction on SAVE implementation. I dispute the loans validity and enforceability and request its immediate dismissal, written confirmation that no enforceable payment obligation exists, and that no prior or new loans will be reinstated or created without my consent. Supporting documentation is attached.
Frequently Asked Questions
What is Complaint #18639345 about?
Complaint #18639345 was filed against Mohela regarding Student loan specifically about Incorrect information on your report. It was received by the CFPB on 2026-01-11T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.