Credit card -- Problem with a purchase shown on your statement -- Complaint #18638615
Complaint Overview
Complaint ID: 18638615
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Virginia
ZIP Code: 23606
Date Received: 2026-01-11T12:00:00-05:00
Date Sent to Company: 2026-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
About 30 days ago I filed a complaint with the Apple card owners which are Goldman sacks. There were several fraudulent charges on my card, the majority of which stemming from only fans account which I never had. There were four additional charges from the XXXX company which I never ordered either. These charges exceeded {$300.00} in total the many of these charges were temporary. Refunded to my card. A few days ago they went ahead and put all these charges back onto my card stating that they had already been refunded and was never the case. I just need these Fraudulent charges removed my account.
Frequently Asked Questions
What is Complaint #18638615 about?
Complaint #18638615 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2026-01-11T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.