Checking or savings account -- Managing an account -- Complaint #18616291
Complaint Overview
Complaint ID: 18616291
Company: Comerica
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 105XX
Date Received: 2026-01-09T12:00:00-05:00
Date Sent to Company: 2026-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My name is XXXX XXXX, I reside at XXXX XXXX XXXX my email is XXXX. My phone number is XXXX. My account number was XXXX but later it was changed to last XXXX of XXXX. XXXX Comerica was contacted in XX/XX/XXXX to dispute unauthorized online transactions spanning XXXX years and XXXX months. They sent a form to complete the process and it was faxed on XX/XX/XXXX back to them. The original request was for {$590.00} for XXXX months of transactions because that was all the representative could see. It was explained that I wanted to know how far back it goes to be able to dispute the rest of the unauthorized charges. They explained you can check your statements. I explained I was never sent statements for money sent or transactions made on the XXXX comerica XXXX XXXX my social security funds. They sent statements for XXXX to XXXX. They asked why I did not get transaction information from the ATM. It was explained the card does not allow you to get transaction statements at the ATM. Once the statements were received I disputed a total of {$1100.00} by calling them. They said they did not agree to return any of the charge amount. They spoke to the merchant XXXX * XXXX and they had information that only I could have given the merchant. It was explained others such as hackers, skimmers, people within the bank can gain access to your information and make unauthorized transactions. XXXX/ XXXX sent a letter in XXXX stating they would not reverse the charges and a letter, with their original form was sent via fax asking them to reopen the case because it went from {$590.00} to XXXX, was not a cash in person sale as their records indicated, no services were rendered for any of the charges, the account is for social security benefits and they never sent my statements for me to know it was happening to me in small transaction amounts of XXXX per month in XXXX, {$43.00} per month and {$54.00} per month in XXXX. They sent a second letter denying the appeal on XX/XX/XXXX. Please assist me in getting my money back. This may include other seniors. The merchant was also contacted on XX/XX/XXXX. They confirmed no services was rendered but the sales were authorized because they have all my information. They said they would send proof but none was received from them or the bank.
Frequently Asked Questions
What is Complaint #18616291 about?
Complaint #18616291 was filed against Comerica regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-09T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.