Credit card -- Problem with a purchase shown on your statement -- Complaint #18567432
Complaint Overview
Complaint ID: 18567432
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Missouri
ZIP Code: 641XX
Date Received: 2025-11-15T12:00:00-05:00
Date Sent to Company: 2026-01-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, on my Apple XXXX I inadvertently using facial recognition in the Apple App Store purchased {$59.00} worth of credits for a game called XXXX XXXX. I could not believe this had just happened. I immediately contacted Apple to dispute this unintentional and fraudulent charge. I asked Apple to look at my purchase history in regards to my App Store purchases and spending. I explained that this would further confirm that my purchase of {$60.00} worth of credits for a game is something I dont do and my purchase history collaborates this. Well, it was denied. My refund was 100 % denied so I attached the text messages that followed with Apple and Myself, and once again my dispute was denied. This is absolutely fraudulent on Apples part and I am demanding a full refund.
Frequently Asked Questions
What is Complaint #18567432 about?
Complaint #18567432 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-15T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.