Student loan -- Problem with a company's investigation into an existing problem -- Complaint #18550014
Complaint Overview
Complaint ID: 18550014
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Pennsylvania
ZIP Code: 19601
Date Received: 2026-01-07T12:00:00-05:00
Date Sent to Company: 2026-01-07T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i am dealing with a huge issue.... MOHELA XXXX XXXX of my student loans late last year for various months ... from XXXX to XXXX of XXXX ... this absolutely crushed my credit score... I never received a peice of mail or a email or anything stating that the cares act defferments were over and that i had to re apply.... once i got to check my credit report because i want to purchase a home i was blown away at how low my score was and noticed that they reported me late... as soon as i saw this i got on the phone with them and refinanced my loan and took care of it but these late payments are still hindering my credit. i called and tried to get them to reverse the reporting and was told to write a letter to them and they will reverse it and put report them as on time never late, i wrote a letter to them direct as well as all XXXX bureaus and nothing was done..... i need your help... this is criminal what they are doing here .. they are causing damages to my credit health and financial health .. i have nothing reported as derogatory on my credit report but these late payments.... here are the account numbers as they read on my credit report XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX
Frequently Asked Questions
What is Complaint #18550014 about?
Complaint #18550014 was filed against Mohela regarding Student loan specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2026-01-07T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.