Credit card -- Closing your account -- Complaint #18517037
Complaint Overview
Complaint ID: 18517037
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: California
ZIP Code: 92173
Date Received: 2026-01-06T12:00:00-05:00
Date Sent to Company: 2026-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Bank of America had requested online profile update which I attempted numerous times.My profile has always been updated during the past 34 years if anything had changed. When I tried to update, the system would not allow to send unless you made a change, but no explanation. I did attempt at least XXXX times over a couple months. I was notified by BofA that my online bill pay had been canceled, so went to branch office to close account.The banked informed me the account had been frozen. Branch office contacted corporate office & I was able to close account & issued cashers check for the balance. The explanation was they are not accepting mailing addresses, which they certainly did for the past 34 years. They never explained this by phone, email or post office mail, only the update profile. My XXXX credit cards were the next to be canceled without notice again, I found out when purchase was denied. These XXXX credit cards have ALWAYS been paid in full each month for the past 34 years and now they refuse to honor rewards on either, even when the balance has been paid in full. I asked several customer agents to please send be written confirmation by email that I am no longer eligible for rewards since they canceled my credit cards & was told they don't send emails. They owe me about {$500.00} between the XXXX but unable the exact amount since my online account has been closed.
Frequently Asked Questions
What is Complaint #18517037 about?
Complaint #18517037 was filed against Bank Of America, National Association regarding Credit card specifically about Closing your account. It was received by the CFPB on 2026-01-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.