Credit card -- Problem when making payments -- Complaint #18515710
Complaint Overview
Complaint ID: 18515710
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Oregon
ZIP Code: 97402
Date Received: 2026-01-06T12:00:00-05:00
Date Sent to Company: 2026-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of XXXX I went into Best Buy, I opened a cc and purchased a lap top. I received my first statement and paid it in full, {$1800.00}, by mailing a check in the provided envelope. It was check number XXXX, and they processed it electronically. It posed from my bank account on XX/XX/XXXX, the due date in the statement was XX/XX/XXXX. Citi bank is claiming they did not receive the money, I have tried to resolve this with them, I have sent a letter to the better business bureau, they have sent me to multiple collection agencies, and I always got back to them trying to resolve this. I am now being sued by Citi Bank for something that I paid for! I have attached my bank statement and the letter I wrote to the better business bureau. I would like to also file a complaint here. You can see that on my credit report I have never been late or not paid a bill before, and the exact amount is withdrawn from my account on XX/XX/XXXX. I dont feel they have done anything other than accuse me of not paying instead of investigating and actually figuring out what they did with the payment. Its just another situation of being in taken advantage of a large corporation.
Frequently Asked Questions
What is Complaint #18515710 about?
Complaint #18515710 was filed against Citibank, N.A. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2026-01-06T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.