Credit card -- Problem with a purchase shown on your statement -- Complaint #18447575
Complaint Overview
Complaint ID: 18447575
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 90046
Date Received: 2026-01-03T12:00:00-05:00
Date Sent to Company: 2026-01-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I disputed an airline charge in the amount of {$420.00} that posted on XX/XX/year>. I filed the dispute with my bank on XX/XX/year> and submitted supporting documentation explaining why the charge was incorrect. The bank responded with a general explanation that did not address the documentation or the substance of the dispute. I requested clarification and complied with all requests for additional information, including completing forms and submitting evidence as instructed. Despite this, the bank issued repeated responses that relied on the same explanation and did not address the materials provided. The dispute was closed without a meaningful review of the documentation or a substantive response to the issues raised. I am submitting this complaint because I am seeking a proper review of the dispute and the supporting evidence, which has not occurred.
Frequently Asked Questions
What is Complaint #18447575 about?
Complaint #18447575 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2026-01-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.