Credit card -- Problem with a purchase shown on your statement -- Complaint #18433882
Complaint Overview
Complaint ID: 18433882
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94103
Date Received: 2026-01-02T12:00:00-05:00
Date Sent to Company: 2026-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint regarding Citibank 's handling of a billing dispute on my Best Buy Citi Credit Card. On XX/XX/year>, a laptop charged to my account in the amount of {$600.00} was stolen and never received. I did not take possession of the item at any time. I promptly filed a dispute with Citibank and submitted a police report documenting the theft. Despite this, Citibank denied my dispute. The denial did not properly apply the Fair Credit Billing Act protections for goods that were never received, nor did it adequately consider the police report and supporting documentation I provided. I am requesting that Citibank : 1. Reopen and properly review this dispute 2. Apply Fair Credit Billing Act protections for merchandise not received 3. Reverse the {$600.00} charge I am seeking the CFPB 's assistance to ensure this matter is reviewed fairly and resolved correctly. Thank you!
Frequently Asked Questions
What is Complaint #18433882 about?
Complaint #18433882 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2026-01-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.