Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #18398289
JPMorgan Chase Customer Disputes Unauthorized Checking Account Charge
Complaint Overview
Complaint ID: 18398289
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Nevada
ZIP Code: 89147
Date Received: 2025-12-31T12:00:00-05:00
Date Sent to Company: 2026-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The risk is low as the issue has been closed with an explanation, suggesting a resolution or clarification has been provided.
Consumer Sentiment: neutral
Topics: Checking account, Unauthorized transaction, JPMorgan Chase
AI Analysis
CFPB complaint 18398289 was filed against JPMORGAN CHASE & CO. regarding Checking or savings account (Checking account), specifically about "Problem with a lender or other company charging your account". A consumer reported an unauthorized charge on their checking account with JPMorgan Chase, which was closed with an explanation. The complaint was received on December 31, 2025 from Nevada. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review their bank statements regularly and report any unauthorized transactions immediately to their financial institution.
Legal Context & Consumer Protection Laws
Federal laws like the Electronic Fund Transfer Act (EFTA) protect consumers from unauthorized electronic transactions and outline dispute resolution procedures.
Regulatory Insight
Financial institutions must have robust systems to detect and prevent unauthorized transactions and provide clear explanations for account actions.
Resolution Likelihood
likely
State-Specific Consumer Protections
Nevada consumers are protected by state and federal regulations regarding banking and unauthorized transactions.
Industry Comparison
This is a common issue across the banking industry, with varying resolution times and customer satisfaction levels.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18398289 about?
CFPB complaint 18398289 involves Checking or savings account (Checking account). The consumer reported an issue with "Problem with a lender or other company charging your account", specifically "Transaction was not authorized". This complaint was filed against JPMORGAN CHASE & CO. on December 31, 2025.
Which company is complaint 18398289 filed against?
Complaint 18398289 was filed against JPMORGAN CHASE & CO.. You can view all complaints against this company on their profile page at /company/jpmorgan-chase-co.
What was the company's response to complaint 18398289?
JPMORGAN CHASE & CO. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18398289 filed?
Complaint 18398289 was received by the CFPB on December 31, 2025. It was sent to JPMORGAN CHASE & CO. on January 1, 2026.
What state was complaint 18398289 filed from?
Complaint 18398289 was filed from Nevada. You can view all complaints from this state at /state/NV.
Was the consumer satisfied with the resolution of complaint 18398289?
Dispute information is not available for complaint 18398289.
What product category is complaint 18398289 about?
Complaint 18398289 is categorized under "Checking or savings account", specifically "Checking account". This is one of the product categories tracked by the CFPB.
How was complaint 18398289 submitted?
Complaint 18398289 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18398289?
Federal laws like the Electronic Fund Transfer Act (EFTA) protect consumers from unauthorized electronic transactions and outline dispute resolution procedures. This relates to a Checking or savings account complaint against JPMORGAN CHASE & CO. involving "Problem with a lender or other company charging your account".
How likely is complaint 18398289 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18398289?
This complaint is rated as low risk. The risk is low as the issue has been closed with an explanation, suggesting a resolution or clarification has been provided.
What regulatory actions apply to complaint 18398289?
Financial institutions must have robust systems to detect and prevent unauthorized transactions and provide clear explanations for account actions. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.
What should the consumer do about complaint 18398289?
Consumers should carefully review their bank statements regularly and report any unauthorized transactions immediately to their financial institution.
Are there state-specific protections for complaint 18398289?
Nevada consumers are protected by state and federal regulations regarding banking and unauthorized transactions. This complaint was filed from Nevada.
How does complaint 18398289 compare to industry norms?
This is a common issue across the banking industry, with varying resolution times and customer satisfaction levels.
What steps should a consumer take if they suspect an unauthorized charge on their account?
Immediately contact the bank or financial institution to report the transaction and initiate a dispute. Keep records of all communication.
What does 'Closed with explanation' typically mean in the context of a CFPB complaint?
It usually indicates that the company provided a response or resolution to the consumer's issue, and the CFPB considers the complaint closed based on that explanation.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.